If you’re an imaging dealer looking for ways to sell more print devices, you’ve probably heard of pre-configuration services, but maybe you’re not sure how they work or if they’re worth it. You’re not alone. We get questions from dealers every day who are curious about how pre-configuring printers and copiers can help their business grow.
We’ve rounded up the 10 most common questions dealers ask about pre-configuration services, and answered them with insights from the people who know them best.
1. What exactly are Pre-Configuration Services?
Pre-Configuration Services are expert setup and customization services performed before a printer or copier is shipped to your customer. At Impression Solutions this means devices are preloaded with the customer’s settings, software, and accessories, ready to go right out of the box.
Benefit: Your customer gets a “plug-and-play” device with no setup headaches, making you look like a rockstar.
2. How do Pre-Configuration Services help me sell more devices?
By removing complexity from the deployment process, you can position your offering as more than just hardware. You’re selling a complete, ready-to-run solution.
Benefit: Faster installs, better customer experiences, and an easy value-add that separates you from the competition.
3. Will this really save me time during installation?
Absolutely. With pre-configuration, your techs spend less time on-site setting up devices. IP addresses, default settings, ports, and even SD cards are all handled beforehand.
Benefit: Quicker installations mean more jobs done in a day and faster billing cycles.
4. What does ISI configure on the devices?
A lot! Services include:
- System default settings
- Network configuration
- Memory, hard drive, and SD card installation
- Custom communication protocols
- Packing slips, asset tags, and user instructions
Benefit: Everything your customer needs arrives in one shipment, ready to go.
5. Can this help reduce service calls?
Yes. Since the devices are configured by trained experts, the chances of errors or missing steps are drastically reduced. That means fewer troubleshooting calls after install.
Benefit: Less time and money spent on support. More time focused on growth.
6. How does this make my sales team more effective?
Sales reps can now pitch a fully configured device, not just a printer. That means less resistance from customers worried about setup and IT involvement.
Benefit: Reps close more deals by selling simplicity, speed, and a better overall experience.
7. What kind of customers benefit most from pre-configuration?
Almost every vertical: education, healthcare, government, retail, and enterprise clients. Anyone who needs fast, easy deployments.
Benefit: You gain an edge in high-demand, high-expectation environments.
8. Does this help with large or multi-location rollouts?
Yes. Pre-configured devices can be shipped directly to each site, already prepped for that environment.
Benefit: You scale faster without overloading your service team.
9. How do Pre-Configuration Services impact the customer experience?
Customers love it. They get devices that work on arrival, with branded instructions and no setup surprises.
Benefit: Happier customers = better reviews, more referrals, and stronger retention.
10. Why should I partner with ISI for pre-configuration?
ISI runs the only Kyocera pre-configuration center in the U.S. and supports a wide range of devices and custom setups. The team includes experts who know how to optimize devices for even the most complex environments.
Benefit: You get dependable, professional, dealer-first support that helps you grow your business.
Turn Every Install into a Competitive Advantage
Pre-Configuration Services don’t just save you time, they help you sell smarter. Whether you’re trying to scale your operation, improve customer satisfaction, or close more deals, pre-configuration is a competitive advantage you can’t afford to overlook.
Want to see how it works on your next order? Contact your ISI representative today and let’s make your next install your easiest one yet.
About ISI
Impression Solutions Inc. is a value-add, full-service distributor of printing and imaging solutions. ISI offers their dealers, resellers and their end users unparalleled service and support as an OEM full line authorized distributor of Kyocera monochrome and color printers, MFPs, Wide Format Printers, printer accessories, printer supplies and customized printing solutions.
Recent launches include Virtual Inventory Services and IS Docs, a turnkey Document Management program for Imaging Dealers to grow their monthly recurring revenues (MRR).
ISI maintains a full inventory of over 2,200 SKUs of printer products ready for same-day shipment from their 35,000 square feet of warehousing space in 5 distribution centers from coast to coast.
