Twenty-five years ago, Impression Solutions, Inc. (ISI) was founded with one goal in mind: to empower imaging dealers with unmatched service, expertise, and support. Since then, the industry has evolved, but our commitment to our dealers hasn’t changed. If anything, it’s stronger than ever.
As we celebrate ISI’s 25th anniversary, we’re highlighting 25 reasons why dealers across the country choose ISI. Whether you’ve been part of our story for years or are just getting to know us, here’s what sets ISI apart.
1. Exclusively Dealer-Focused
We work only with imaging dealers, never end-users, so you’ll never compete with us for business.
2. Imaging Technology Specialists
We focus solely on imaging technology. From MFPs to production-class printers, our expertise helps you deliver the best solutions to your customers.
3. One of the Largest Kyocera Distributors
As a leading Kyocera distributor, we provide full access to their award-winning lineup plus expert support for models, accessories, and configurations.
4. Authorized Epson Training Partner
ISI is the only company outside of Epson authorized to provide dealer training on Epson SureColor T-Series printers.
5. Factory-Certified Technical Team
Our factory-trained technicians offer remote diagnostics, troubleshooting, and real-time phone support for your service team.
6. Nationwide Distribution Network
With facilities in Pennsylvania, Mississippi, Illinois, and California, we ensure fast, cost-effective shipping across the country.
7. Pre-Configuration Services
We can pre-install accessories, load software, and label devices so they’re ready for deployment when they arrive.
8. Reliable Logistics & Tracking
Using national carriers and real-time tracking, we provide fast, accurate shipping and visibility on every order.
9. Direct-to-Customer & Blind Drop Delivery
We ship directly to your customers, branded as your company, to save you time, storage, and shipping costs.
10. Responsive Pre-Sales Engineering
Need help with a complex proposal? Our team works with yours to spec the right solution and win the deal.
11. Production Print Support
Whether you’re exploring or expanding into high-volume hardware, we provide the expertise to sell and service production-class equipment.
12. Remote Device Monitoring Support
We help dealers leverage Kyocera Fleet Services and other tools to monitor devices proactively, reduce downtime, and improve service.
13. Flexible Financing Options
We provide financing terms from 90 days to 12 months on everything we sell, including hardware, parts, and even supplies.
14. Guidance on Document and Workflow Solutions
Our team can help you expand into document management, workflow automation, and secure print solutions.
15. Robust Online Dealer Portal
Manage orders, track shipments, process RMAs, and access product resources anytime through our dealer portal.
16. Hassle-Free RMA Process
Our simple, quick return process keeps your business moving without unnecessary delays.
17. Hands-On Product Training
We offer virtual and on-site training so your team stays current on the latest models, features, and service techniques.
18. Sales Enablement Resources
From brochures to webinars, we equip your team with tools to support your sales process and close more deals.
19. Support for Hybrid and Remote Work Environments
We help dealers deliver secure cloud printing, mobile print, and remote configuration solutions for today’s workplaces.
20. Genuine OEM Supplies
We provide OEM toner, parts, and accessories, ensuring consistent quality and reliability for your customers.
21. Fast Turnaround Times
Orders received by 4:00 PM CST are processed quickly, helping you meet customer expectations faster.
22. Direct Access to Experienced Professionals
When you need help, you get to talk to a real person, someone who understands your challenges and can solve them.
23. Dealer-First Business Model
Our business is built around your success, with no manufacturer pressures or channel conflicts.
24. A Culture of Service and Respect
At ISI, service defines who we are. Every interaction reflects our commitment to helping dealers succeed.
25. Backed by 25 Years of Trusted Expertise
We’ve spent a quarter-century helping independent dealers succeed, giving us unmatched insight into your needs.Looking Ahead: What the Next 25 Years Will Bring
A lot has changed since 1999. New technologies, new workflows and new workplace challenges. But one thing hasn’t changed: ISI’s commitment to supporting imaging dealers with integrity, technical depth, and a service-first mindset.
As we celebrate 25 years of supporting dealers, we thank our partners for trusting us along the way. If you’re not yet part of the ISI network, we invite you to discover what so many already know: ISI isn’t just a distributor. We are fully invested in your success.
About ISI
Impression Solutions Inc. is a value-add, full-service distributor of printing and imaging solutions. ISI offers their dealers, resellers and their end users unparalleled service and support as an OEM full line authorized distributor of Kyocera monochrome and color printers, MFPs, Wide Format Printers, printer accessories, printer supplies and customized printing solutions.
Recent launches include Virtual Inventory Services and IS Docs, a turnkey Document Management program for Imaging Dealers to grow their monthly recurring revenues (MRR).
ISI maintains a full inventory of over 2,200 SKUs of printer products ready for same-day shipment from their 35,000 square feet of warehousing space in 5 distribution centers from coast to coast.
