Here at Impression Solutions, we treat our dealers like the valued partners they are. We give them the field support, remote support, and technical support they need to be successful while offering their customers the “behind the scenes” value they expect from a leading supplier of world-class solutions.
Our dealers understand that we are a powerful extension of their team. Our experienced sales and technical experts are ready to help! Our job is to help you sell our technical solutions to ensure that your customers have a great user experience when they choose to work with you!
Field Support Services
Our exclusive Field Support Services can help you grow your business. We support your business by offering sales and technical field support including:
• Product Training
• Customer Brochures
• Team Webinars
• In-Field Sales Activities
• Advanced Troubleshooting
• Pre-Delivery Configuration
• Service Training
Remote Support Services
When you partner with Impression Solutions you can think of us as a powerful extension of your team! Using the latest advanced diagnostic technology and remote communications mediums, our team of technical experts makes you feel like we’re on-site sitting right next to you!
Common Remote Support Services include:
• Network Configuration
• Security Settings
• Cloud Integration
• Print Driver Information
All ISI dealers receive direct access to the best technical specialists in the industry who can help resolve any technical issues. We’ll support you, no matter where your customer is located!
Live Tech Support Services
When you partner with ISI we continue investing in your success! We offer our dealers the nation’s most comprehensive technical support team and technologies available for proactive and reactive problem resolution.
Our technical support staff are the industry leaders in their respective fields. Every team member has the training, tools, and real-world, practical experience to predict, avoid and prevent equipment failure.
When you partner with ISI we add value and support to every dealer relationship. Whether you need support in the field, live technical support for your clients, or remote support services, we’ve got you covered.
Our goal is to contribute and support the success of every dealer we work with. Are you ready to learn more? Give your ISI rep a call and talk to us about how our support services can maximize value, increase up time for your customers, and help you build your business!